Help

HELP

 


GENERAL

How do I get started?

Simply go to the signup page, enter a few details and you are ready to go. We will send you an e-mail asking you to verify your account; so don’t forget to follow the instructions in that e-mail.

How do I confirm my email address?

To confirm your email address on Budo Finder, you’ll need to follow the instructions that are emailed to you when you sign up. If you’re having trouble locating this message, please make sure to check any email folders or filters you may have set up (including Spam folder), and double check that you’re checking the correct email address (for example, you may have used a work email address instead of a personal one when registering). If you’ve already tried this, or if you’re unable to confirm your email address on a business account, please contact our Support team.

How do I change the password for my user account?

To change the password for your user account, go to the Setting section of your Account (“plus” icon) and follow the instructions. If you forgot your password, you can enter your registered email for a password reset when you log in. If you’re still having trouble with your password or logging in to your account, please contact our Support team.

How do I change the personal information on my account?

To change your personal information go to your account and click Profile. Make the desired changes to your account information and click Save Changes.

How do I close my account?

To close your Budo Finder account, just send an email to office@budofinder.com. Closing your account will immediately and permanently delete all products, images, stats, and other data. If you are on a paid plan, you may consider simply downgrading to our free plan instead.

Is the site secure?

All personal information given to us is kept private. We will never share these information with third parties.

How do I advertise on Budo Finder?

If you’re interested in advertising your business on Budo Finder, please visit our Pricing & Plans for more information or to get started.

Community

Making your own Profile

You can add your Contact details, Top achievements, Martial Art, Rank, and Short Bio in Personal Details section. Fields in this section will only be visible if you enter information.

Making Friends

To add someone to your friend list all they need to do is click on the Add Friend button, the other user will receive a friend request and can either accept it or ignore it.

You can find new friends by Searching for them in the Members Directory, or searching for them on other users Friends lists.

Groups

Any user can create public, private or hidden (invitation only) group, where they can share info on topic areas that interest them. Groups can have their own Forum which is excellent for sharing the conversation with the entire network.

Sending Messages

Users have their own Inbox, Sent, and Compose page. You are notified of new messages by the Notifications tab in your admin bar as well as by email notification (if enabled).

Dojos & Events

Where do the listings on Budo Finder come from?

Budo Finder receives listing information from club owners and event organizers who are registered users and who directly post their listings. The users are responsible for the content or materials that post, submit, publish, display or link.

How to submit a post about my club or event?

You can submit a post using submission page for listings (top menu: Dojos & Events->Add listing). After you start a new submission you can review your post and submit for publishing. The post will be published after our approval.

How can I edit my post?

You can edit your dojo and event information by clicking Edit this post on your post page. It is good to keep your post up to date as this information is used whenever users get in contact with you.

Buying & Selling

How do I sell items on Budo Finder?

We’ll take care about every detail in the process of opening and running a shop. Just contact us directly, and our team will get in touch with you.

Who Pays For Shipping?

The buyer pays the total amount that includes item price and shipping costs. Have in mind that the seller has to use a shipping company with online tracking or deliver the equipment by yourself.

Why do I to have use a shipping company with online tracking?

In order to track the shipment, we need to confirm exactly when the equipment arrives at the buyer’s premises. Online tracking enables us (and you) to see when it arrives.

How does payment work?

Budo Finder collects full payment from the buyer before the equipment leaves your premises. You’ll be notified when an item sells.  Your earnings will be added to your account balance after the item is delivered.

When will I receive payment for my equipment?

We will wire transfer payment to your PayPal account as soon as the equipment arrives at the buyer’s premises. The seller has to provide the proof that the equipment is received, by submitting the online tracking ID of the shipment or buyer’s email confirmation.

How much products can I list?

As much as you like. There are no limits on the amount of products you can list on Budo Finder.

How does Budo Finder protect me?

Sellers: Budo Finder will collect full payment from the buyer before you ship the equipment. This will protect you from non-payment or incomplete payment.

Buyers: The seller has to provide the proof that the equipment is received, by submitting the online tracking ID of the shipment or buyer’s email confirmation. This will protect you from unprofessional sellers.

How much does it cost?

Buyers: There are no charges to use Budo Finder.

Sellers:  Budo Finder charges a commission when you complete a successful sale. There are no other costs. To view our commission rates, please click Pricing & Plans.

How do I make payment for the equipment?

We are using PayPal to ensure the security of any personal or transactional information.

I don`t have a PayPal account and I don`t want to create one. Can I make payment with a credit card?

Yes. You don’t need a PayPal account for your payment. You just select PayPal as payment method and you will be given the option to pay with a credit card without a PayPal account.

How will potential buyers contact me?

You will receive an email notification from us when you have a buyer inquiry. You can always see the status of your orders section Orders.

Can I deliver the equipment to the Buyer myself?

Yes, but we need to receive buyer’s email confirmation that the equipment is delivered.

How do I purchase an Item?

You must create an account with us in order to make a purchase on Budo Finder. If you have any questions about an item or order, reach out to the seller.

Step 1: Add an Item to Your Cart

When you find an item you want to buy, follow these steps:

– Click Add to Cart on the item listing page

– If the item you want to purchase has options to choose from – like size, color, or shape – you will have to select each option before you can add it to your Cart

– Access your Cart at any time by clicking the cart icon at the top right of the site. From there, proceed to purchase or continue shopping.

You can add multiple items from different Budo Finder shops to your Cart.

Step 2: Add Order Details

In your Cart, you can select a shipping destination, review the cost of the item, or change the quantity you’d like to purchase, if the seller has more than one available.

If there’s anything you need to tell the seller, you can do so in the Order Notes field. Be sure to check the listing description to see if the seller requests any specific information from you.

If you have a coupon code, click Apply Coupon after entering your code.

Proceed to Checkout when you’re ready.

Step 4: Place Order

To complete the process, click Place Order. You will be redirected to PayPal site to complete the order.

Once a payment is completed, you will see a confirmation.

Congratulations!

You’ve just made a purchase on Budo Finder. Budo Finder will send an email to you and the shop. You can view your order information in My orders section.

What is your refunds and returns policy?

Since Budo Finder is a marketplace of independent shops, refunds, returns, and exchanges are handled differently from seller to seller.

For Buyers

In general, each seller on Budo Finder sets their own policies regarding returns and refunds. These policies should be displayed in each seller’s Shop Policy page. If there is a problem with an order, contact the seller directly first. If you cannot solve an issue directly, please contact our Support team.

For Sellers

As a seller on Budo Finder, you are expected to clearly state your policies about returns and refunds in your Shop Policy page. These policies are also expected to fall in line with Budo Finder’s policies.

Let buyers know how you, as a shop owner, manage and run your shop-including how you’d handle any issues or problems with a transaction.

If you do have a problem with a transaction, it’s best to contact the buyer directly. Buyers are also encouraged to contact you if they experience any issues.  If you cannot solve an issue directly, please contact our Support team.

Please keep in mind that Budo Finder provides the marketplace, but isn’t directly involved in transactions between individual buyers and sellers.

Contact us

Do you have any questions, requests or comments? Let us know, we'll be delighted to help you!

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